The Complications Guru Limited
Effective Date: March 2025
Welcome to The Complications Guru Limited (“we”, “us”, “our”). These Terms and Conditions govern your access to and use of our website and services at https://complicationsguru.co.uk/ (“the Site”). By registering, accessing, or using our platform, you agree to be legally bound by these Terms and Conditions. If you do not accept these Terms, you must not use the Site.
User: Any healthcare professional who accesses or uses the platform.
Platform: The website, services, and educational content provided at https://complicationsguru.co.uk/.
Content: All text, protocols, images, videos, graphics, tools, and other materials on the platform.
Services: Educational tools, case reviews, AI analysis, and related resources offered on the platform.
Clinical Advice: Information provided by licensed professionals in real clinical settings. Not provided by this platform.
3.1 This platform is intended solely for UK-based healthcare professionals who are qualified, registered, and insured to practise in the field of medical aesthetics.
3.2 By registering, you confirm that:
You are at least 18 years of age.
You hold valid UK professional registration (e.g., GMC, NMC, GPhC, GDC).
You are currently practising or training in aesthetic medicine.
You will not share, reproduce, or misuse platform content in a way that breaches UK clinical, legal, or ethical standards.
3.3 Use of this platform outside the United Kingdom is not permitted where it would breach local regulatory, licensing, or data protection laws. Users are solely responsible for ensuring compliance with any such laws in their jurisdiction.
3.4 Professional Conduct and Reporting
We reserve the right to report suspected breaches of professional standards or patient safety to relevant UK regulatory bodies (e.g., GMC, NMC, GPhC, GDC) where serious misconduct, data breaches, or unlawful activity is identified.
3.5 Legal Capacity
By registering, you confirm that you have the legal capacity to enter into binding agreements and accept these Terms on your own behalf or on behalf of a professional organisation.
4.1 All content provided on the platform is intended for educational purposes only. It is designed to support learning, clinical awareness, and professional development for qualified healthcare professionals.
4.2 Nothing on this platform constitutes medical advice, diagnosis, or treatment. It must not be relied upon as a substitute for:
Clinical judgement
Face-to-face patient assessment
Prescriber-led decision-making
Emergency medical care
4.3 The Complications Guru Limited does not provide personalised clinical advice or treatment recommendations.
4.4 We expressly disclaim all liability for any clinical decisions or outcomes related to the use of platform content.
4.5 The Complications Guru Limited does not replace regulatory guidance issued by the GMC, NMC, GPhC, MHRA, or Royal Pharmaceutical Society. Users must adhere to all relevant UK regulatory, legal, and professional obligations.
4.6 Any AI-generated content is educational only and must not be used to inform clinical decisions. AI outputs are not a substitute for human clinical judgement, and no responsibility is accepted for reliance on such outputs.
5.1 The platform is not suitable for use in medical emergencies. If you or a patient is experiencing a medical emergency, you must:
Call 999 immediately
Seek urgent face-to-face medical attention
5.2 Use of this platform must never delay, replace, or interfere with emergency protocols or urgent care escalation.
6.1 To access the platform, you must register using accurate, current, and complete information.
6.2 You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
6.3 We reserve the right to suspend or terminate accounts without notice if:
You breach these Terms
You provide false or misleading information
You misuse or share platform content without authorisation
7.1 Users may submit clinical queries, anonymised case data, or feedback. By submitting content, you confirm that:
You have obtained appropriate patient consent (if applicable)
The data is anonymised and accurate
You understand that responses are educational and not clinical advice
7.2 Users must refrain from submitting defamatory, offensive, or misleading content. We reserve the right to report unlawful behaviour to relevant regulatory bodies.
7.3 We are not responsible for the accuracy, legality, or outcomes of any user-submitted content.
7.4 We reserve the right to refuse, edit, or remove any submissions at our discretion.
7.5 Feedback and Testimonials
By submitting feedback or testimonials, you grant us permission to use your comments (anonymised if preferred) for marketing, education, or service improvement purposes.
8.1 All content on the platform — including protocols, text, graphics, videos, branding, and downloadable materials — is the intellectual property of The Complications Guru Limited or its licensors.
8.2 You may not copy, reproduce, distribute, adapt, or create derivative works from any platform content without our prior written permission.
8.3 All intellectual property rights are protected under the Copyright, Designs and Patents Act 1988. Any unauthorised copying or use of content will be pursued to the fullest extent of the law.
8.4 Any unauthorised use of platform content may result in legal action and immediate termination of access.
8.5 Fair Use Policy
We reserve the right to monitor usage and restrict access where activity suggests excessive, automated, or non-individual use inconsistent with fair educational engagement.
8.6 Platform Changes
We reserve the right to update, modify, suspend, or discontinue any part of the platform or its content at any time without liability.
9.1 Access to certain features or content may require a subscription or one-time payment as clearly outlined at the point of purchase.
9.2 All fees are stated in GBP (£) and include VAT where applicable.
9.3 You are entitled to a 14-day cooling-off period from the date of purchase, during which you may request a full refund — provided no substantial content has been accessed or downloaded.
9.4 After the 14-day period, or once content has been accessed, no refunds will be issued, except where required by law.
9.5 All refund requests must be submitted in writing to:
📧 lee.pedlar@yahoo.com
10.1 While we aim to provide accurate, evidence-based information, we do not guarantee:
Any specific clinical outcome
Risk elimination
Treatment success
10.2 Application of any information from the platform is at your own discretion and professional responsibility.
11.1 The platform may reference third-party resources (e.g., ACE Group World) for additional clinical support or education.
11.2 We do not control, endorse, or accept responsibility for the content, accuracy, or availability of external websites or services.
11.3 Accessing third-party links is entirely at your own risk.
12.1 We are fully compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
12.2 By registering, you consent to the collection and use of your personal data for:
Account management
Service delivery
Communication about platform updates, professional news, and marketing offers (with your consent)
12.3 Our website may use cookies or similar technologies to enhance user experience. By using the platform, you consent to our use of cookies in accordance with our Cookie Policy.
12.4 We will never sell or share your data with third parties unless required by law or with your explicit consent.
12.5 You have the right to:
Access your data
Request correction or deletion
Withdraw consent
Lodge a complaint with the Information Commissioner’s Office (ICO)
12.6 Marketing Communications
By registering, you consent to receiving marketing emails from The Complications Guru Limited, including updates, offers, and educational content relevant to aesthetics professionals. You may opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly. We will never share your email address with third parties for marketing purposes without your explicit consent.
Our full Privacy Policy is available at: https://complicationsguru.co.uk/privacy-policy
13.1 The platform is provided “as is” without warranty of any kind, express or implied.
13.2 We are not liable for:
Clinical decisions made using our content
Loss of income, business, or reputation
Indirect, incidental, or consequential damages
13.3 You agree to indemnify and hold harmless The Complications Guru Limited, its directors, employees, and agents from any claims, liabilities, damages, investigations, or reputational harm arising from your use of the platform or breach of these Terms.
14.1 We are not liable for failure or delay in performance caused by events beyond our reasonable control, including:
Internet outages
Power failures
Cyberattacks
Acts of God
Government restrictions
Industrial action or pandemics
15.1 We reserve the right to suspend, restrict, or permanently terminate your access without notice if:
You breach these Terms
You misuse platform content
You provide false or misleading registration data
15.2 Upon termination, all rights granted to you under these Terms shall cease immediately.
16.1 If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions shall remain in full force and effect.
17.1 In the event of a dispute, both parties agree to attempt resolution via mediation before initiating court proceedings.
17.2 These Terms are governed by and construed in accordance with the laws of England and Wales.
17.3 You agree that the courts of England and Wales shall have exclusive jurisdiction over any disputes arising in connection with these Terms.
18.1 We are committed to ensuring our content is accessible to all users. If you encounter any barriers or limitations, please contact us and we will aim to provide appropriate support or accommodations.
If you have any questions, concerns, or require support, please contact:
Lee Pedlar
📞 07792 689767
📧 lee.pedlar@yahoo.com
By registering with The Complications Guru Limited, you confirm that:
You are a qualified UK-based healthcare professional.
You have read, understood, and agree to be legally bound by these Terms and Conditions.
You acknowledge that all information is for educational purposes only and not a substitute for clinical judgement or medical advice.