The Complications Guru Limited
Effective Date: March 2025
Website: https://complicationsguru.co.uk/
This Privacy Policy explains how The Complications Guru Limited (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you access or use our services via https://complicationsguru.co.uk/ (“the Site”). We are committed to ensuring your personal data is handled securely and in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant data protection legislation.
The Complications Guru Limited is the data controller responsible for your personal data.
Contact: Lee Pedlar
📧 lee.pedlar@yahoo.com
📞 07792 689767
We may collect the following categories of personal data:
Identification and Contact Data: Name, email address, phone number, professional registration number
Professional Information: Speciality, qualifications, insurance status, prescribing status
Account Credentials: Username, encrypted password
Usage Data: IP address, device/browser type, log-in activity, pages visited, time spent on site
Marketing Preferences: Opt-in status for email updates and promotions
Case Submissions: Anonymised clinical queries or case information (voluntarily provided)
We do not collect or store patient-identifiable information unless explicitly and lawfully consented to by you, in full compliance with clinical data standards.
We rely on the following lawful bases to process your data:
Lawful Basis — Purpose
Contract: To provide access to your account and deliver subscribed services
Consent: For marketing communications and optional features
Legitimate Interests: To maintain platform security, prevent misuse, and improve services
Legal Obligation: To comply with legal or regulatory requirements
You may withdraw your consent at any time, without affecting the lawfulness of prior processing.
We use your personal data to:
Register and manage your user account
Provide educational services and clinical content
Respond to your queries or submissions
Improve our platform, content, and features
Send marketing emails (only if you opt in)
Comply with applicable legal obligations
Prevent misuse, fraud, or unauthorised access
If you consent, we may send emails about:
Platform updates
Educational webinars or tools
Professional insights or resources
Exclusive offers or promotions
You may unsubscribe at any time via the link in any email or by contacting us directly. We never sell or share your contact data with third parties for marketing purposes.
We retain your data only as long as necessary to fulfil the purposes outlined above, including for legal, regulatory, or operational purposes.
Account data: Retained while your account is active or as required by law
Marketing data: Retained until you withdraw consent
Case submissions: Retained in anonymised form indefinitely for educational archiving
We do not sell or lease your data.
We may share your data with:
Authorised platform contractors (e.g. IT/security providers)
Regulatory bodies (e.g. GMC, NMC, GPhC) where legally required
Law enforcement or authorities if necessary to comply with a legal obligation
All third-party data processors are GDPR-compliant and subject to strict confidentiality agreements.
We store all personal data within the UK or the European Economic Area (EEA). If any data is transferred outside these regions, we ensure appropriate safeguards are in place (e.g., UK IDTA or SCCs).
Under the UK GDPR, you have the right to:
Access your personal data
Rectify inaccurate or incomplete data
Request erasure of your data (right to be forgotten)
Restrict or object to processing in certain cases
Withdraw consent where applicable
Data portability
Lodge a complaint with the Information Commissioner’s Office (ICO)
📍 ICO Website – www.ico.org.uk
We apply industry-standard technical and organisational measures to protect your data from loss, unauthorised access, or misuse, including:
SSL encryption
Secure password hashing
Role-based access control
Audit logs and system monitoring
We use cookies and similar technologies to enhance functionality and analyse usage patterns. You may control or disable cookies via your browser settings.
For full details, please review our Cookie Policy.
Our platform may link to external sites. We are not responsible for their content or data practices. Please review their privacy policies independently.
We may update this Privacy Policy to reflect legal changes or platform developments. When we do, we will update the effective date at the top of the page and notify registered users via email where material changes occur.
For questions, concerns, or data requests, contact:
Lee Pedlar
📧 lee.pedlar@yahoo.com
📞 07792 689767